Privacy policy

Privacy Policy

Controller responsible for data processing:

Sven Conrad

Kirchheimer Straße 22

71032 Böblingen

Email: kontakt@voidout.shop

We appreciate your interest in our website. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the website and improving our services. This serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in the correct presentation of our services pursuant to Art. 6(1)(f) GDPR. All access data will be deleted no later than seven days after the end of your visit to our website. All access data will only be processed for as long as necessary to achieve the processing purposes stated above.

 Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this Privacy Policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: Canada, New Zealand, Japan, United Kingdom, USA.

The adequacy decision for the USA serves as the basis for third-country transfers insofar as the respective service provider is certified. Until our service providers are certified, data transfers continue to be based on the following basis: Standard Contractual Clauses of the European Commission.

Our service providers are located and/or use servers in the following countries: Australia, India, Singapore.
There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Commission.

2. Data Processing for Contract Performance and Contact

2.1 Data Processing for Contract Performance

For the purpose of processing the contract (including inquiries regarding and the handling of any existing claims arising from warranty rights, non-performance or defective performance, the right of withdrawal, as well as any statutory updating obligations) pursuant to Art. 6(1)(b) GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because in these cases we require the data to process the contract and cannot ship the order without this information. The data collected can be seen in the respective input forms.

Further information on the processing of your data, in particular on its transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this Privacy Policy. Once the contract has been fully processed, further processing of your data will be restricted and the data will be deleted after expiry of the retention periods under tax and commercial law pursuant to Art. 6(1)(c) GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6(1)(a) GDPR or we reserve the right to use data beyond this scope in a manner permitted by law and about which we inform you in this Policy.

2.2 Customer Account

If you have given your consent pursuant to Art. 6(1)(a) GDPR by choosing to open a customer account, we use your data for the purpose of opening the customer account and storing your data for future orders on our website. You may delete your customer account at any time, either by sending a message to the contact option described in this Privacy Policy or by using a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1)(a) GDPR or we reserve the right to use data beyond this scope in a manner permitted by law and about which we inform you in this Policy.

 Contact

As part of customer communication, we collect personal data to process your inquiries pursuant to Art. 6(1)(b) GDPR if you voluntarily provide such data when contacting us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such because in these cases we require the data to process your inquiry. The data collected can be seen in the respective input forms. Once your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1)(a) GDPR or we reserve the right to use data beyond this scope in a manner permitted by law and about which we inform you in this Policy.

3. Data Processing for Shipping

For the performance of the contract pursuant to Art. 6(1)(b) GDPR, we transfer your data to the shipping service provider commissioned with delivery insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy.

 Data Transfer to Shipping Service Providers for Shipping Notifications

If you have given us your express consent during or after your order, we will, on the basis of this consent pursuant to Art. 6(1)(a) GDPR, transfer your email address to the selected shipping service provider so that they can contact you prior to delivery for the purpose of announcing or coordinating the delivery.
Consent may be withdrawn at any time by sending a message to the contact option described in this Privacy Policy. After withdrawal, we will delete the data you provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use data beyond this scope in a manner permitted by law and about which we inform you in this Policy. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy.

4. Data Processing for Payment

When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions and payment service providers.

4.1 Data Processing for Transaction Processing

Depending on the selected payment method, we transfer the data necessary for processing the payment transaction to our technical service providers, the commissioned credit institutions or the selected payment service provider, insofar as this is necessary to process the payment. This serves the performance of the contract pursuant to Art. 6(1)(b) GDPR. In some cases, payment service providers collect the data required to process the payment themselves, e.g. on their own website or through technical integration into the ordering process. In this respect, the Privacy Policy of the respective payment service provider applies.

Depending on the selected payment method, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined by decision that an adequate level of data protection exists. Where data is transferred to third countries outside the EU/EEA for which the European Commission has not issued an adequacy decision, the cooperation is based on the Standard Contractual Clauses of the European Commission.

If you have any questions about our payment processing partners or the basis of our cooperation with them, please use the contact option specified in this Privacy Policy.

4.2 Data Processing for Fraud Prevention and Optimization of Our Payment Processes

Where applicable, we provide the aforementioned service providers with additional data, which they use together with the data necessary for payment processing for the purposes of fraud prevention and optimizing our payment processes (e.g. invoicing, processing disputed payments, accounting support). Pursuant to Art. 6(1)(f) GDPR, this serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in protecting ourselves against fraud and in efficient payment management.

5. Cookies and Other Technologies

5.1 General Information

To make your visit to our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. when you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies). You can find information on the duration of storage in the overview in your web browser's cookie settings.

Protection of Privacy on End Devices

When you use our online services, we use technologies that are strictly necessary to provide the digital service you have expressly requested. The storage of information on your device or access to information already stored on your device does not require consent in this respect.

For functions that are not strictly necessary, the storage of information on your device or access to information already stored on your device requires your consent. Please note that if you do not give your consent, parts of the website may not be fully usable. Any consent you have given will remain in place until you adjust or reset the relevant settings on your device.

Any Subsequent Data Processing Through Cookies and Other Technologies

We use technologies that are strictly necessary for the use of certain functions of our website. These technologies collect and process IP addresses, the time of the visit, device and browser information and information about your use of our website. This serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in an optimized presentation of our services pursuant to Art. 6(1)(f) GDPR.

We also use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to demonstrate consent to the processing of your personal data) as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this Privacy Policy. Where applicable, we also use technologies that are not individually listed in this Privacy Policy. Further information about these technologies, including the respective legal basis for data processing, can be found on the Usercentrics platform. You can access this by clicking on the fingerprint button in the lower right or left corner of the page.

Cookie Settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of technologies pursuant to Art. 6(1)(a) GDPR, you may withdraw your consent at any time by sending a message to the contact option described in this Privacy Policy. Alternatively, you can click on the fingerprint button in the lower right or left corner of the page. If you do not accept cookies, the functionality of our website may be limited.

5.2 Use of the Usercentrics Consent Management Platform to Manage Consent

On our website, we use the Usercentrics Consent Management Platform (“Usercentrics”) to inform you about the cookies and other technologies we use on our website and to obtain, manage and document any legally required consent to the processing of your personal data by these technologies. This is necessary pursuant to Art. 6(1)(c) GDPR to fulfil our legal obligation under Art. 7(1) GDPR to be able to demonstrate your consent to the processing of your personal data. Usercentrics is a service provided by Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany, which processes your data on our behalf. When you visit our website, the Usercentrics web server stores a so-called server log file, which also contains your anonymized IP address, the date and time of your visit, device and browser information, as well as information about your consent behavior. Your data will be deleted after three years unless you have expressly consented to further use of your data pursuant to Art. 6(1)(a) GDPR or we reserve the right to use data beyond this scope in a manner permitted by law and about which we inform you in this Policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: USA.

The adequacy decision for the USA serves as the basis for third-country transfers insofar as the respective service provider is certified. Certification is in place.

5.3 Information on Third-Country Transfers (Data Transfers to Third Countries)

We use technologies from service providers on our website whose registered offices and/or server locations may be in third countries outside the EU or EEA. If there is no adequacy decision by the European Commission for the country concerned, an adequate level of data protection must be ensured by means of other appropriate safeguards.

Appropriate safeguards in the form of contractually agreed Standard Contractual Clauses of the European Commission or binding internal data protection rules (Binding Corporate Rules) are generally possible, but require prior verification by the contracting parties as to whether an adequate level of protection can be ensured. According to the case law of the Court of Justice of the European Union (CJEU), additional protective measures may be necessary.

As a general rule, we have agreed the Standard Contractual Clauses issued by the European Commission with the technology providers we use that process personal data in a third country. Where possible, we also agree additional safeguards intended to ensure an adequate level of data protection in third countries without an adequacy decision.

Nevertheless, despite all contractual and technical measures, the level of data protection in the third country may not correspond to that of the EU. In such cases, where necessary, we ask for your consent pursuant to Art. 49(1)(a) GDPR to transfer your personal data to a third country as part of the cookie consent process.
In particular, there is a risk that local authorities in the third country may, from a European data protection perspective, have insufficiently restricted rights of access to your personal data without us as the data exporter or you as the data subject becoming aware of this and/or without sufficient legal remedies being available to you to prevent or challenge such access.

In particular, the following countries are currently among the third countries without an adequacy decision by the European Commission (examples):

• China
• Russia
• Taiwan

Information on the third countries to which we transfer data can be found in the privacy information for the respective tool used and/or in the consent management service/Consent Management Platform (CMP) we use.

6. Social Media

 Our Online Presence on Instagram (by Meta)

If you have given your consent pursuant to Art. 6(1)(a) GDPR to the respective social media operator, when you visit our online presence on the aforementioned social media platforms, your data will automatically be collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These may be used, for example, to display advertisements within and outside the platforms that are presumed to correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact options and your rights and settings options for protecting your privacy, please refer to the providers' privacy notices linked below. If you still require assistance in this regard, you may contact us.

Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Instagram is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Data processing in connection with visits to an Instagram (by Meta) fan page is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: Brazil, USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers insofar as the respective service provider is certified. Certification is in place.

Our service providers are located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico.
There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Commission.

7. Contact Options and Your Rights

7.1 Your Rights

As a data subject, you have the following rights:

• pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• pursuant to Art. 16 GDPR, the right to request without undue delay the rectification of inaccurate personal data or completion of your personal data stored by us;
• pursuant to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is required
  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest; or
  • for the establishment, exercise or defence of legal claims;
• pursuant to Art. 18 GDPR, the right to request restriction of the processing of your personal data where
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you oppose its erasure;
  • we no longer need the data, but you require it for the establishment, exercise or defence of legal claims; or
  • you have objected to processing pursuant to Art. 21 GDPR;
• pursuant to Art. 20 GDPR, the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
• pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you may contact the supervisory authority at your habitual place of residence or place of work or at our registered office.

7.2 Contact Options

If you have any questions regarding the collection, processing or use of your personal data, requests for information, rectification, restriction or deletion of data, withdrawal of consent granted or objection to a particular use of data, please contact us directly using the contact details provided in our Legal Notice.