Terms of service

General Terms and Conditions

1. Scope

These General Terms and Conditions apply to all orders placed via our online shop. Our online shop is intended exclusively for consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

2. Contracting Party, Conclusion of Contract, Correction Options

The purchase contract is concluded with VOIDOUT.

By listing the products in our online shop, we make a binding offer to conclude a contract for these products. You may initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting your order, you will receive a confirmation by email.

3. Contract Language, Storage of Contract Text

The languages available for the conclusion of the contract are: German, English.

We store the contract text and send you the order details and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.

4. Delivery Conditions

4.1 Delivery Area

We deliver within Germany.

4.2 Shipping Costs

Standard shipping is free of charge for orders with a value of EUR 69.00 or more, including VAT.

4.3 Delivery Options

We ship the products to the delivery address specified during the ordering process.

We only deliver by shipping. Unfortunately, collection of the goods is not possible.

We do not deliver to parcel lockers.

5. Payment

5.1 Prices

The prices stated at the time of the order apply. These are total prices and include statutory VAT.

5.2 Payment Methods

The following payment methods are generally available in our shop.

Credit Card
During the ordering process, you enter your credit card details. Your card will be charged immediately after the order is submitted.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the Safari browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself using your login credentials and confirm the payment instruction. The payment transaction is carried out immediately after the order is submitted. Further information is provided during the ordering process.

PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself using your login credentials and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is submitted. Further information is provided during the ordering process.

PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence over whether these payment methods are offered; any additional payment methods offered individually concern your legal relationship with PayPal. Further information can be found in your PayPal account.

6. Retention of Title

The product remains our property until payment has been made in full.

7. Transport Damage

If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us without delay. Failure to make a complaint or contact us has no effect whatsoever on your statutory claims or their enforcement, in particular your statutory warranty rights. However, by doing so, you help us assert our own claims against the carrier or transport insurer.

8. Warranty and Guarantees

 Statutory Warranty Rights

The statutory warranty rights for defects apply.

When purchasing goods, the statutory warranty period has a minimum duration of two years. With regard to warranty rights for goods, please also note the harmonised notice pursuant to Implementing Regulation (EU) 2025/1960 (the so-called “warranty label”).

 Guarantees and Customer Service

Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on dedicated information pages in the online shop.

Customer service: Customer service by email: service@voidout.shop (response generally within 24–48 hours on business days).

9. Liability

We shall always be liable without limitation for claims arising from damage caused by us, our legal representatives or agents

• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• in the event of guarantee commitments, where agreed, or
• insofar as the German Product Liability Act applies.

In the event of a breach of essential contractual obligations, the fulfilment of which is necessary for the proper performance of the contract and on compliance with which the contracting party may regularly rely (cardinal obligations), caused by slight negligence on our part, by our legal representatives or agents, liability shall be limited in amount to the damage foreseeable at the time the contract was concluded and which can typically be expected to occur.
Otherwise, claims for damages are excluded.

10. Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.